Shipping policy

Shipping Policy

Thank you for shopping with Lumielaurae. We strive to provide a smooth, reliable, and transparent shipping experience for all our customers. Please read the details of our shipping process below.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Once your order is successfully placed, you will receive an order confirmation message.

Shipping Time

Orders are typically delivered within 3–5 business days after dispatch.
Delivery timelines may vary slightly depending on your location, courier availability, and external factors.

Tracking Information

Once your order has been picked up by our delivery partner, you will receive a tracking ID via WhatsApp.
You can use this tracking ID to monitor the real-time status of your shipment.

Shipping Charges

Shipping fees (if applicable) will be automatically calculated and displayed at checkout before you complete your purchase.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery period, please contact us for assistance.
In rare cases of lost or undelivered packages, we will coordinate with our courier partners to resolve the issue as quickly as possible.

Customer Support

For any shipping-related questions or concerns, please contact us:

lumielaurae@gmail.com